Our Policies

Internet Price Match Guarantee

If you’ve found footwear you’ve purchased for a lower price on a website, let us know within 3 days from your original purchase date and we’ll refund 100% of the difference.

Then: Call or visit the store and include your name, the product information, and the URL of the site where you found the lower price. We’ll then verify the pricing.


  • The product must be currently available for purchase on the website in the same style, size, width, and color as your Ted’s Shoe & Sport purchase.
  • Cannot price match for international orders or sites.
  • Cannot price match against auction sites, membership clubs, or clearance items.
  • We do not honor manufacture or company-related promotional coupons or Buy one get one promotions.
  • Comparison site must be a valid Internet retailer and the product price must be advertised or published on that site.
  • Shipping charges and taxes (if any) will be included when calculating the price difference.
  • Offer is valid only for 3 days from original purchase date.
  • Cannot be combined with any current Ted’s Shoe and Sport promotions or coupons.

Ted’s Shoe & Sport is not responsible for, and will not honor, printing or typographical errors on our competitor’s site, emails or print promotional materials. We reserve the right to limit purchase quantities. This policy is subject to change without notice.

Perfect Fit Guarantee

Our Perfect Fit Guarantee

We believe so much in our fit process and training that we offer a perfect fit guarantee.

We want you and your feet to love your shoes! So we give you 30 days from the date of purchase to try out your new shoes.  If for any reason, the shoe fit is not perfect, bring them back in to us with your sales receipt.

After an evaluation, we will make any custom-fit adjustments needed. At that time, should our fit specialists feel a different shoe will work better for you, we will exchange the shoes for a different model.  We allow for 3 exchanges within one calendar year.   

We do not offer refunds for any purchases

Return Policy

Shipping Policy